Duties of Coach Attendants as Prescribed by Indian Railways: A Comprehensive Overview for Passenger Safety and Comfort
November 11, 2023 | by railinfo.in
Responsibilities of Coach Attendants as Required by Indian Railways: A Comprehensive Guide
Indian Railways has prescribed specific duties for coach attendants to ensure the safety and convenience of passengers. These include checking internal fittings, filling water tanks, keeping compartments clean, and assisting passengers with food and refreshments. Attendants must also ensure that bathrooms and washbasins are properly maintained and should appear in uniform for easy identification.
Duties of Coach Attendants prescribed by the Indian Railways – PNR Status
Duties of Coach Attendants prescribed by the Indian Railways
Coach attendants play a crucial role in ensuring the safety, comfort, and convenience of passengers traveling by train. Their duties are prescribed by the Indian Railways to ensure the smooth functioning of train services and the well-being of passengers.
Responsibilities of Coach Attendants
The Coach Attendants must be present in the coach half an hour before the departure of the train.
To check all the internal fittings in the coach for the safety and convenience of the passengers.
To make sure that the water tanks have been filled and all fittings for supply and use of water in the bathrooms are working properly.
To carry the list of all the passengers traveling in the coach.
To check the tickets of the passengers as they enter the coach for the first the first time to occupy their berths/seats if a TTE is not available.
To keep the compartments locked when the train is running and open them whenever required for the occupation.
If there occur any minor mechanical or electrical defects then attend them personally and call the concerned staff to attend the repairs.
To keep the berths and seats of the compartment properly cleaned and maintained at regular intervals.
To look after the convenience of the passengers and assist them in obtaining food and refreshment.
To ensure that bathrooms, wash basins, and mirror are properly cleaned and maintained by the concerned staff.
To keep a good look on the coach from their particular seat and not to sleep while on duty.
To appear on the duty dressed in proper uniform with name badges to be identified easily.
Coach attendants are the backbone of passenger train services, and their dedication to their duties ensures a pleasant and safe journey for all passengers. The Indian Railways has laid out specific tasks for coach attendants to uphold the highest standards of service, cleanliness, and safety on trains.
In conclusion, it is mandatory for Coach Attendants to arrive at the train half an hour before departure. They are responsible for maintaining safety, securing water supply, and conducting regular checks on the coach. The attendants must meet the needs of passengers, maintain cleanliness, and address minor repairs. Their presence and attention are vital for a pleasant travel experience.
Frequently Asked Questions:
## Frequently Asked Questions about Duties of Coach Attendants prescribed by the Indian Railways
#### What are the main duties of coach attendants on Indian Railways?
Coach attendants on Indian Railways are responsible for ensuring the cleanliness and maintenance of the coaches, checking tickets and providing assistance to passengers as required. They also ensure the safety and security of passengers during the journey.
#### What are the specific responsibilities of coach attendants?
Coach attendants are responsible for keeping the coaches clean, checking the functioning of all facilities such as lights, fans, and water supply, and ensuring that all safety measures are in place. They also assist passengers with their luggage, provide information about the journey, and help in case of any emergencies.
#### How do coach attendants ensure the safety of passengers?
Coach attendants are trained to handle emergency situations such as medical emergencies, fire incidents, or any other unforeseen circumstances. They are required to remain vigilant throughout the journey and take quick action in case of any safety issues.
#### What kind of training do coach attendants undergo?
Coach attendants undergo training in basic first aid, fire safety, passenger handling, and other essential skills required for their job. They are also trained in customer service and communication to be able to assist passengers effectively.
#### How do coach attendants assist passengers with special needs?
Coach attendants are trained to assist passengers with special needs such as elderly passengers, pregnant women, or passengers with disabilities. They ensure that these passengers are given priority and provided with any assistance they may require during the journey.
#### What measures do coach attendants take to maintain cleanliness in the coaches?
Coach attendants are responsible for cleaning the coaches before and after the journey, as well as during any layovers. They ensure that the toilets, seating area, and other facilities are clean and well-maintained at all times.
#### How do coach attendants handle ticket checking?
Coach attendants are authorized to check passengers’ tickets and verify their travel details. They also assist passengers in finding their seat and guide them to the nearest exits in case of an emergency.
#### What is the procedure for reporting safety or maintenance issues to the railway authorities?
If coach attendants come across any safety or maintenance issues, they are required to report them to the railway authorities immediately. They follow a set procedure for reporting such issues and take necessary actions to address them.
#### How do coach attendants handle security threats on the train?
Coach attendants are trained to handle security threats such as theft, vandalism, or any other criminal activities. They work closely with the railway protection force and other authorities to ensure the security of passengers and prevent any untoward incidents.
#### What are the qualities required to become a successful coach attendant on Indian Railways?
Successful coach attendants are required to have good communication skills, a customer-centric approach, physical fitness, and the ability to handle stressful situations calmly. They should also be well-versed with safety and emergency procedures to ensure the well-being of passengers.