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Railway Passenger Amenities Enhanced with Introduction of ‘Go-India’ Smart Card and New Coach Terminals – All You Need to Know

November 11, 2023 | by railinfo.in

Improving Passenger Comfort: Steps Taken and Future Plans


Indian Railways has proposed a slew of measures to enhance passenger experience, including the introduction of a pan-India smart card for seamless ticket payments, new coaching terminals, improved accessibility for the physically challenged, and the extension of internet access on select trains. The move aims to revolutionize rail travel.

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Revolutionizing Passenger Amenities in Indian Railways

Indian Railways is taking major steps to enhance passenger amenities and make travel more convenient and accessible for all. Here are some of the measures being implemented or proposed to improve the overall experience for passengers:

Introducing the “Go-India” Smart Card

The introduction of a pan-India, multi-purpose “Go-India” smart card on a pilot basis aims to provide passengers with a seamless payment experience. This single-window package will allow passengers to pay for tickets for long-distance, suburban, metro, and other journeys. The card can be used at booking counters, vending machines, and online platforms to streamline the ticketing process.

Expanding Coaching Terminals

To accommodate the growing demand for rail travel, Indian Railways will establish two new coaching terminals at Nemam and Kottayam in Kerala, one in Mau Nath Bhanjan in Uttar Pradesh, and another in Dankuni, West Bengal. These terminals will improve accessibility and connectivity for passengers in these regions.

Enhancing Accessibility for Physically Challenged Customers

Indian Railways aims to create better accessibility at stations for physically challenged customers, ensuring that all passengers have a comfortable and inclusive travel experience. This initiative highlights the railway’s commitment to serving passengers of all abilities.

Modernizing Rail Yatri Sevaks

The extension of Rail Yatri Sevaks with modern trolleys to six more stations – New Delhi, Mumbai, Chennai, Ahmedabad, Bengaluru, and Thiruvananthapuram – aims to provide passengers with efficient and customer-friendly services. This modernization effort will enhance the overall travel experience for passengers at these key stations.

Launching a New E-ticketing Portal

A new portal for e-ticketing by the Centre for Railway Information Systems (CRIS) is set to be launched shortly. This portal will offer cheaper ticket booking with a charge of only ₹10 for AC classes and ₹5 for others, making rail travel more affordable and accessible to a wider audience.

Providing Internet Access on Howrah-Rajdhani Express

As a pilot project, Indian Railways will offer internet access on the Howrah-Rajdhani Express, enhancing the travel experience for passengers who rely on connectivity during their journeys. This initiative reflects Indian Railways’ commitment to meeting the evolving needs of modern travelers.

Expanding Train Management Systems

The extension of the Train Management System to New Delhi, Bangalore, Secunderabad, Ahmedabad, and Lucknow stations will provide passengers with real-time information on the running of trains. This technology-driven enhancement will empower passengers with valuable insights and updates during their travel.

Introducing Advance Booking of Retiring Rooms

The introduction of advance booking of retiring rooms will provide passengers with greater convenience and accessibility when planning their travel accommodations. This initiative aims to streamline the reservation process and enhance the overall travel experience for passengers.

These measures are part of Indian Railways’ ongoing efforts to revolutionize passenger amenities and elevate the overall travel experience for millions of passengers across the country. By prioritizing convenience, accessibility, and modernization, Indian Railways is paving the way for a more seamless and enjoyable rail travel experience for all.


In conclusion, the proposed measures to improve passenger amenities in Indian railways are set to make travel more convenient and accessible. From the introduction of a multi-purpose “Go-India” smart card to better accessibility for physically challenged customers, the railway is focused on enhancing the overall travel experience for passengers. these initiatives are a step in the right direction to make rail travel more convenient and enjoyable for everyone.

Frequently Asked Questions:

What measures have been taken to improve passenger amenities?

Several measures have been taken to improve passenger amenities, including upgrades to existing facilities, installation of new amenities such as charging stations and WiFi, and improved customer service training for staff.

How will these improvements enhance the passenger experience?

These improvements will enhance the passenger experience by providing more convenience, comfort, and connectivity. Passengers will have access to better facilities and services, leading to a more pleasant and efficient travel experience.

What new amenities can passengers expect to see?

Passengers can expect to see new amenities such as updated waiting areas, improved restroom facilities, and enhanced accessibility features. Additionally, technological advancements such as digital signage and interactive kiosks may also be implemented to improve the passenger experience.

How will these improvements benefit the overall transportation system?

These improvements will benefit the overall transportation system by attracting more passengers, enhancing the reputation of the transportation provider, and ultimately increasing revenue. Additionally, improved amenities can contribute to a more efficient and enjoyable travel experience for all passengers.

What steps are being taken to ensure the safety and security of passengers?

Measures being taken to ensure the safety and security of passengers include the installation of surveillance cameras, the presence of security personnel, and the implementation of emergency response protocols. These measures are aimed at creating a secure environment for passengers to travel in.

How are the needs of passengers with disabilities being addressed?

The needs of passengers with disabilities are being addressed through the implementation of accessible facilities, such as ramps and elevators, as well as staff training to assist passengers with special needs. The goal is to create an inclusive and accommodating environment for all passengers.

What improvements are being made to customer service for passengers?

Improvements to customer service for passengers may include additional staff training in communication and conflict resolution, as well as the implementation of customer feedback mechanisms to address any issues or concerns. The aim is to provide a more responsive and customer-oriented service experience.

How are environmental considerations being taken into account in these improvements?

Environmental considerations are being taken into account through the use of sustainable materials, energy-efficient amenities, and waste reduction initiatives. Additionally, efforts may be made to incorporate green spaces or eco-friendly designs into the passenger amenities.

What role do passenger feedback and surveys play in these improvements?

Passenger feedback and surveys play a crucial role in identifying areas for improvement and gauging passenger satisfaction. This input is used to inform decision-making and prioritize enhancements to passenger amenities based on actual passenger needs and preferences.

How will these improvements contribute to the overall competitiveness of the transportation provider?

These improvements will contribute to the overall competitiveness of the transportation provider by differentiating it from competitors, attracting more passengers, and earning a reputation for providing high-quality amenities and services. This can ultimately lead to increased loyalty and positive word-of-mouth, further enhancing the provider’s standing in the market.


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